Frequently Asked Questions

Why do fire engines respond to medical emergencies?

All Alamo Heights Fire Department firefighters are trained to handle medical emergencies. A fire engine is sent with the EMS unit to provide additional support and man power. The fire department will be able to get to your location faster than private ambulances, so our arrival provides emergency medical care sooner -- and during medical emergencies, time is the most important factor.

What do firefighters do when they are not on calls fighting fires?

Firefighters work 24 hours on and 48 hours off. Training and equipment maintenance takes up a good deal of firefighter’s time when they are not on call. Firefighters constantly train so they are ready to handle any type of emergency. Firefighters also conduct fire safety inspections in businesses. Firefighters must also maintain and clean their stations.

What is my fire insurance rating?

The Alamo Heights Fire Department's current ISO rating is a 2 that became effective on March 1, 2010. With a class 2 ISO rate property owners are estimated to realize a 10 to 15% decrease in property insurance premiums.

How do I safely get rid of Hazardous Chemicals?

Bexar County contracts with Curbside Inc. to provide hazardous waste pickup, because the city does not collect items such as paint, paint thinner, antifreeze, computers and “sharp” pharmaceutical waste.

For disposal of hazardous waste, contact Curbside Inc. Call 1-800-449-7587 Monday through Friday from 7 a.m. – 5 p.m. to arrange for a disposal kit and curbside pickup. AND IT IS FREE!

Does your department provide home safety inspections?

Yes, the department will do these inspections at no cost. Call 210-824-1281 to set up an appointment to have your home inspected.

How can I get my car seat installed?

Alamo Heights Fire/EMS does not provide this service, but listed below are some agencies that have a certified technician and are able to help.

Please note that the parent will need to schedule an appointment at all the places listed below.

Leon Valley Fire/EMS 210-684-3219

Schertz EMS Department 210-658-6678

Shavano Park Fire Department 210-492-1111

How can I get a copy of a Fire Report?

Fire reports may be obtained from the Alamo Heights Fire/EMS Administration Offices at 210-824-1281, Monday through Friday 8:00 am to 5:00 pm

Do you allow birthday parties at the stations?

No, unfortunately are unable to allow birthday parties at our stations. We do, however, allow tours of the stations, and you are always welcome to stop by and look at the fire trucks.

When I go on vacation, should I let the fire department know?

You may contact the Alamo Heights Police Department at (210) 822-3321 when leaving for vacation. Leave an emergency number with your neighbors where you can be contacted in case the Alamo Heights Fire Department must respond to an emergency at your home.

What do I do when I am driving and see approaching emergency vehicles displaying sirens and red lights?

Safely pull to the right and stop until the emergency vehicle has passed. Be aware that, at times, there may be more than one emergency vehicle that needs to pass.

Why didn't the paramedic tell me how muuch it is going to cost ?

The primary concern of the crew is the treatment and care of the patient.

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